Question 1

What is Om Shivam Bag House's warranty policy?

Accepted Answer

All our bags come with a 1-Year manufacturer warranty covering stitching, zippers, and buckles. If you face any issues, create a support ticket from your account panel, and we will repair or replace it.

Question 2

How can I track my shipment order?

Accepted Answer

Once your bag is dispatched, a tracking number and courier link will be synced in your 'My Orders' account page. You will also receive an SMS with live transit updates.

Question 3

Can I cancel my bag order after placing it?

Accepted Answer

Yes, you can cancel your order directly from the order page within 12 hours of placing it, as long as it has not been packed or handed over to our shipping courier.

Question 4

Are the backpacks water-resistant?

Accepted Answer

Yes! Most of our laptop backpacks and school bags are crafted from water-resistant polyester and nylon materials, keeping your books and electronics safe during light rain showers.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), Net Banking, and offer Cash on Delivery (COD) for most pincodes across India.

Question 6

Do you accept bulk corporate orders?

Accepted Answer

Yes, we customize college backpacks, office laptop bags, and travel duffels with corporate logos for bulk orders. Contact our support team via email with specifications.

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